At Moda Salon, we’re committed to delivering your favorite hair and skincare products quickly and securely. That’s why we ship with UPS and Canada Post Expedited International for reliable, trackable deliveries across Canada and the U.S.
Shipping & Delivery Times
Orders are processed within 2-3 business days (Monday to Friday).
Standard shipping typically takes up to 7 business days, depending on your location.
You will be notified within 24 hours if any issues arise with your order.
During peak times such as holidays and major promotions (Black Friday, Boxing Day, etc.), orders may take longer due to high volume.
Important Shipping Information
Moda Salon is not responsible for:
Incorrect shipping addresses provided at checkout.
Lost, stolen, or damaged packages once they are in the hands of UPS or Canada Post.
Delays caused by couriers, weather conditions, customs processing, or high shipping volumes.
To avoid delivery issues, please double-check your shipping details before placing your order.
Customs, Duties & Taxes
Moda Salon is proudly Canadian, and we are actively navigating the evolving U.S. duty and import regulations. If you're ordering from the U.S., please be aware that customs duties, taxes, or additional fees may apply to your order. These charges are determined by U.S. customs and are the responsibility of the customer.
If an order is refused due to customs fees, the customer remains responsible for the cost of shipping. This amount will be deducted from the refund once the order is returned and processed.
Refused Deliveries & Restocking Fees
If a customer refuses delivery of their package, a 15% restocking/reship fee will be deducted from the eligible refund amount. This covers return shipping costs and handling fees.
Need Help?
If you have any questions about your shipment, don’t hesitate to contact us at support@modasalon.ca or reach out through the chat bubble in the right corner of our website. Our team is happy to assist!
SHIPPING FAQ
here
Use the Track tool from UPS to see its status.
support@modasalon.ca
We are not held responsible for any damaged or leaked product after 7 days of delivery.
ORDERS PLACED ON THE WEEKEND AND HOLIDAYS WILL BE CONFIRMED THE NEXT BUSINESS DAY
Estimated delivery times:
6-9 business days
CANADA POST DELIVERY DELAY
Our delivery times are for information only and do not constitute a guarantee. If you experience an unusual delay, contact us at support@modasalon.ca.
OUT OF STOCK
If a product is temporarily out of stock, we will inform you of any shipping delays.
ORDER TRACKING
All orders are shipped with a tracking number. Once your order has left our salon, a confirmation email with a tracking number will be sent to you.
DAMAGED PARCEL
We are not responsible for any damage to packages delivered to a PO Box. If you receive a damaged parcel, please email support@modasalon.ca with your order number, and pictures of the damaged product and shipping box.
UNCLAIMED DELIVERY
If the carrier fails to deliver the item as intended, follow the instructions on the notice to retrieve your item.
WARNING: You have a maximum of 10 business days to pick up your package. After this period, it will be returned to us, and a refund will be issued minus the delivery costs.
OUT OF STOCK
If a product is temporarily out of stock, we will inform you of any shipping delays.